Contact Us
At Solaris, we’re committed to providing fast, friendly, and reliable support. Whether you have a question about our products, need help with an order, or simply want to reach out, we’re here to assist you every step of the way.
How to Reach Us
Our customer support team is available by email and responds as quickly as possible.
Email: admin@solariswear.com
Feel free to reach out anytime — we typically reply within 24–48 hours.
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Shipping times vary based on your location. Most orders are processed within 1–3 business days, and delivery usually takes 5–15 business days depending on your region.
Do you ship internationally?
Yes! Solaris offers worldwide shipping so customers everywhere can enjoy our wide range of designs.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it. Please email us immediately at admin@solariswear.com with your order number.
Products & Sizing
How do I choose the right size?
Each product page includes a detailed size guide with measurements to help you select the best fit.
Are your products true to size?
Most items are true to size, but some styles may have a relaxed or oversized fit. Refer to the size guide or reach out to us for personalized guidance.
What materials do you use?
We focus on high-quality, comfortable fabrics designed for durability and everyday wear. Material details are listed on each product page.
Returns & Refunds
What is your return policy?
We accept returns within a specific timeframe only if the issue is caused by us (such as defects or printing errors). Please check our Returns Policy page for full details.
How do I start a return?
Email us at admin@solariswear.com with your order number and the reason for return. We’ll guide you through the process.
When will I receive my refund?
Refunds are issued once the returned item has been inspected and approved. Processing times may vary depending on your payment provider.
General Questions
How can I collaborate with Solaris?
We welcome collaboration inquiries from influencers, stylists, and creators. Please email us with your portfolio or social links at admin@solariswear.com.
Do you offer wholesale options?
If you’re interested in wholesale or bulk orders, email us and our team will review your request.
Still Need Help?
If your question wasn’t answered above, don’t hesitate to reach out.
Our team is always happy to assist.
Email us anytime: admin@solariswear.com
